Setting up two-factor authentication (2FA)
Two-factor authentication (2FA) adds an extra layer of security to your account. Even if your password is compromised, an attacker can't log in without also having access to your second factor.
What you need
You'll need an authenticator app on your phone. We recommend:
- Google Authenticator (iOS / Android)
- Authy (iOS / Android / Desktop)
- 1Password (if you use a password manager)
- Apple's built-in Passwords app (iOS 17+)
Enabling 2FA
- 1Go to Settings → Security.
- 2Click "Enable two-factor authentication".
- 3Open your authenticator app and scan the QR code shown on screen.
- 4Enter the 6-digit code from your authenticator app to confirm.
- 5Save your backup codes in a safe place (password manager, printed copy).
Save your backup codes immediately. If you lose your phone and don't have backup codes, you'll be locked out of your account. Backup codes can each be used only once.
Logging in with 2FA
After entering your email and password, you'll be prompted for a 6-digit code. Open your authenticator app and enter the current code. The code refreshes every 30 seconds.
Disabling 2FA
Go to Settings → Security and click "Disable 2FA". You'll need to enter a 6-digit code from your authenticator app to confirm. Note that Enterprise accounts with mandatory 2FA enforcement cannot be disabled by individual users.
Lost access to your authenticator app?
Use one of your saved backup codes to log in. Once logged in, go to Settings → Security to disable 2FA and re-enroll with your new device.
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